Refund Policy

When Approved Refunds Are Issued

Approved refunds are returned to the original payment method within 5–10 business days after receipt and inspection; bank or card posting time may be additional. puracy applies this rule to the relevant orders and requests. This detail supports a clear understanding of the service standard that applies to the request.

Where Approved Returns Go

For customers of puracy, unless a dedicated address is supplied in the authorization, approved returns are directed to 255 Middlebrooks Ave, Trumbull, Connecticut, 06611, United States. Unapproved parcels may be delayed or refused. It is included to give customers practical clarity about this part of the service.

Problems with an Order

puracy applies this customer standard: Report damage, a defect, a wrong item, or a missing item promptly to support@puracyquay.shop. Include the order number and useful photographs or details so we can arrange a merchant-paid return, replacement, exchange, or refund. It is set out to give customers a concise and transparent view of the applicable process.

Cancellation Before Shipment

In administering this part of the store, puracy follows this rule: we will try to cancel an order that has not shipped. Once dispatch has occurred, the return and refund terms in this policy govern the request. It is provided as part of a transparent, customer-centered explanation of the applicable process.

Who Pays Return Shipping

For customers of puracy, approved return shipping is paid by the merchant for both no-reason returns and quality-related claims. A prepaid label or another merchant-paid arrangement will be provided. This explanation is included so the customer process is clear before an order is placed.

Items Excluded from No-Reason Returns

Under the customer terms maintained by puracy, for hygiene, customization, and final-sale reasons, the items below are excluded from no-reason returns; quality and fulfillment problems remain fully eligible for an appropriate remedy. This explanation is included so the customer process is clear before an order is placed.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Eligibility Period for Returns

Under the customer terms maintained by puracy, requests for a no-reason return or exchange are accepted for 30 days following delivery. Contact support@puracyquay.shop or 512-779-8457 first so that eligibility and routing can be confirmed. This wording is designed to make the relevant customer process easier to understand.

Business Contact Record

• Brand/store name: puracy
• Contact email: support@puracyquay.shop
• Telephone: 512-779-8457
• Physical and return address: 255 Middlebrooks Ave, Trumbull, Connecticut, 06611, United States